Refund policy
We want you to love your Nestra pieces. Because of the nature of our products, we only accept returns for items that arrive faulty or develop a manufacturing defect. We do not accept returns or refunds for change of mind, or if the product looks or feels different than you expected.
What's covered
- Items that arrive damaged or faulty
- Items with a genuine manufacturing defect
What's not covered
- Change of mind
- Ordered the wrong item
- The product doesn't match your expectations of colour, size, or finish - please check product photos and descriptions carefully before ordering
How to report a fault
- Email help.nestra@gmail.com within 7 days of receiving your order.
- Include your order number, a description of the fault, and clear photos (or a short video) showing the issue.
- Our team will review your claim within 2 business days and let you know the next steps.
Once approved
If your claim is approved, we'll offer either a replacement or a full refund, at our discretion. Approved refunds are issued to your original payment method within 5-10 business days.
This policy is in addition to, and does not limit, any rights you have under the Consumer Protection Act or other applicable consumer protection law.